General Terms and Conditions Under this document, the contract concluded is not registered (not accessible afterwards), is concluded exclusively in electronic form, does not qualify as a written contract, is drafted in Hungarian, and does not refer to a code of conduct. If any questions arise regarding the operation of the website or the ordering and delivery process, we are at your disposal via the contact details provided.
The scope of these GTC extends to legal relationships on the Service Provider’s website (https://restaurant.bagoly-fogado.hu/), its mobile application, and its subdomains. These GTC are continuously available at: https://restaurant.bagoly-fogado.hu/aszf and can be downloaded and printed at any time from: https://restaurant.bagoly-fogado.hu/aszf.pdf
1. SERVICE PROVIDER DETAILS:
Name of the service provider: Csillag Kft. Registered office of the service provider (and also the place of complaint handling): 2230 Gyömrő, Munkás u 18. Contact details of the service provider and the regularly used email address for communication with users: bagoly@bagoly.hu Company registration number: 13-09-060423 Tax number: 10260872-2-13 Name of the registering authority: Budapest Surroundings Tribunal Phone number: +36 70 330-1086 Contract language: Hungarian Name, address and email address of the hosting provider: Hostinger, UAB Address: Jonavos g. 60C, LT-44192, Kaunas, Lithuania, Email: support@hostinger.com
2. BASIC PROVISIONS:
2.1. For matters not regulated in these Terms, and for the interpretation of these Terms, Hungarian law shall apply, with particular regard to
Act V of 2013 on the Civil Code (“Civil Code”), Act CVIII of 2001 on certain issues of electronic commerce services and information society services (E-commerce Act), and Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the relevant laws apply to the parties even without separate stipulation.
(continued) and the relevant provisions of the above legislation. The mandatory provisions are binding on the parties even without specific agreement.
2.2. These Terms are effective from 22 May 2020 and remain in force until revoked.
The Service Provider is entitled to unilaterally amend these Terms (reasons for amendment: change in delivery costs, changes in legislation, business interest, changes related to the company). Amendments are published on the website 5 (five) days before they enter into force—during which time the User is entitled to withdraw from or terminate the contract. By using the website, Users accept that all rules related to the use of the website automatically apply to them.
2.3. The Service Provider reserves all rights regarding the website, any part thereof and the content displayed on it, as well as the distribution of the website.
It is prohibited to download, electronically store, process or sell the content displayed on the website or any part thereof without the Service Provider’s written consent.
3. REGISTRATION / PURCHASE
3.1. During purchase/registration, the User must provide their own, real data.
If false data is provided or data linked to another person, the resulting electronic contract is void. The Service Provider excludes liability if the User uses the services in another person’s name or with another person’s data.
3.2. The Service Provider bears no liability for delivery delays or other problems/errors arising from incorrectly and/or inaccurately provided data.
No liability shall be borne by the Service Provider for issues attributable to incorrect and/or inaccurate data provided by the User.
3.3. The Service Provider is not liable for damages arising if the User forgets their password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider.
The Service Provider excludes liability for any such damage.
4. PRODUCTS / SERVICES AVAILABLE FOR PURCHASE
4.1. Prices displayed for products are in Hungarian Forints (HUF) and include VAT as required by law, but do not include delivery fees.
No separate packaging fee is charged.
4.2. On the website, the Service Provider indicates the name and description of the product in detail and displays photos of the products.
Images shown on product pages may differ from reality and may serve as illustrations.
4.3. If a promotional price is introduced, the Service Provider provides full information about the promotion and its exact duration.
Users will be informed accordingly.
4.4. If, despite all due care, an incorrect price appears in the webshop, the Service Provider is not obliged to deliver the product at the incorrect price.
In particular, this includes obvious errors (e.g., a price significantly different from the commonly known, generally accepted or estimated price), or prices displayed due to system error such as “0” HUF or “1” HUF. The Service Provider may offer delivery at the correct price, in which case the Customer may withdraw their purchase intention. A significant difference—according to Hungarian judicial practice—means a deviation of at least 50% (positive or negative) from the market value of the product or service. Please note that the law does not define the concept of gross disparity (Civil Code 6:98).
4.5. In the case described in section 4.4, there is a gross disparity between the real price and the displayed price, which an average consumer must notice immediately.
Under the Civil Code, a contract is concluded by the mutual and concordant expression of the parties’ intent. If the parties cannot agree on contractual terms (i.e., there is no mutual and concordant declaration of intent), no valid contract is formed that could give rise to rights and obligations. Therefore, an order confirmed at an incorrect/erroneous price is considered void.
5. ORDERING PROCESS
5.1. After registration, the User logs in to the website, or may start purchasing without registration.
Purchasing can be initiated with or without registration.
5.2. The User adds the product(s) to be purchased to the cart.
5.3. By clicking the “delete – X” icon, the User can delete the contents of the cart.
5.4. The User provides the delivery address and recipient details, then selects the delivery/payment method:
5.4.1. Payment methods:
Personal pickup: cash at the Service Provider’s premises or at another place designated by the Service Provider upon pickup. If paying upon pickup, the User pays the purchase price in cash or by bank card at the Service Provider’s premises or another designated location. Cash payments are possible only in Hungarian Forints (HUF).
Cash on delivery: If the ordered product is delivered by courier, the User may pay the total amount in cash to the courier.
Online by bank card: The User may pay the total amount online by bank card or SZÉP card through the secure payment system of the financial service providers (OTP) used by the Service Provider.
Payment via PayPal.
How to purchase with PayPal:
Transaction details appear on the left side of the page, and two options appear on the right:
a) If you have a PayPal account, after entering your valid username and password you will see partial details of your stored bank card(s) and the amount payable. If multiple cards are registered, select the card you wish to use, then click “Pay Now” to complete payment and you will shortly be redirected back to the shop page.
b) If you do not have a PayPal account, you may complete payment with a Guest PayPal access after filling out a form, without registering with PayPal. The form requests the following data (most are mandatory):
Country, Card number, Payment Types, Expiration date (MM/YY), CSC (three-digit security code on the back of the card), First name, Last name, Address line 1, Address line 2 (optional), City, State/Province/Region.
Postal code, Telephone (please provide a real phone number that your bank can reach if necessary; include country code and area code).
Email address: the payment confirmation will be sent to the email address provided here. After completing all fields, click “Review and Continue” at the bottom of the page. There you can review the entered data, the payable amount and the order once again.
If everything is correct, approve the transaction. Within moments you will receive an email notification of the successful transaction; at the same time the Service Provider will also receive the notification and will begin processing the order.
5.4.2. Delivery fee:
For orders below HUF 4000, the gross delivery fee is HUF 400; above that it is free. Delivery is possible only within the inner area of Gyömrő.
5.5. If an error or deficiency occurs on the website regarding products or prices, we reserve the right to correct it.
In such a case, after detecting and/or modifying the error, we immediately inform the customer of the new data. The User may then confirm the order again or withdraw from the contract.
5.6. The total amount payable includes all costs based on the order summary and the confirmation email.
All costs are included in the final amount.
5.7. The invoice/receipt is included in the package.
5.8. Upon delivery, the User must inspect the food package in the presence of the courier.
If any damage is detected on the products or packaging, the User must request that a report be drawn up and is not obliged to accept the package in case of damage. The Service Provider will not accept later complaints without a report.
5.9. After entering the data, the User can submit the order by clicking the “order” button.
Before that, the User can check the entered data again and may also send a note with the order, or indicate other requests related to the order by email.
5.10. By placing the order, the User acknowledges that a payment obligation arises.
A payment obligation is created upon ordering.
5.11. Correction of data entry errors:
Before finalizing the ordering process, the User can always return to the previous step to correct entered data. In detail: during ordering, it is possible to view the cart. If the User wishes to delete products in the cart, they click the “X” / “delete” button. Throughout the ordering process, the User continuously has the option to correct/delete the entered data.
5.12. After submitting the order, the User receives a confirmation by email.
If this confirmation does not arrive within a reasonable time depending on the nature of the service, but no later than within 48 hours, the User is released from the offer binding or contractual obligation. The order and its confirmation are deemed received by the Service Provider or the User when they become accessible. The Service Provider excludes liability for late confirmation if it is due to the User providing an incorrect email address during registration or due to the mailbox storage being full.
6. PROCESSING AND FULFILLMENT OF ORDERS
6.1. Orders are processed during business hours.
Orders can also be placed outside the indicated processing times; if placed after working hours, they will be processed the next day. The Service Provider’s customer service confirms electronically in all cases when the order can be fulfilled.
6.2. The general fulfillment time is 60 minutes.
6.3. Under the sales contract, the Service Provider must transfer ownership of the item, and the User must pay the purchase price and accept delivery of the item.
These obligations apply according to the contract.
6.4. If the seller is a business and the buyer is a consumer and the seller undertakes to deliver the item to the buyer, the risk passes to the buyer when the buyer or a third party designated by the buyer takes possession.
Risk passes upon handover to the carrier if the carrier was commissioned by the buyer, provided the carrier was not recommended by the seller.
6.5. If the seller is a business and the buyer is a consumer, unless otherwise agreed, the seller (Service Provider) must make the item available without delay, but no later than within 30 days after the contract is concluded.
This applies in the absence of a different agreement.
6.6. In case of delay by the Service Provider, the User is entitled to set an additional deadline.
If the seller does not perform within that deadline, the buyer is entitled to withdraw from the contract.
6.7. The User may withdraw without setting an additional deadline if
a) the Service Provider refused performance; or b) under the parties’ agreement or due to the recognizable purpose of the service, performance was due at a specific time and not otherwise.
6.8. If the Service Provider cannot fulfill because the product specified in the contract is not available, it must inform the User without delay and refund any amount paid without delay.
The refund must be made immediately.
7. RIGHT OF WITHDRAWAL
7.1. Under Directive 2011/83/EU and Government Decree 45/2014 (II.26.), the Consumer may withdraw within 14 days without giving reasons.
In the absence of this information, the Consumer may exercise the right of withdrawal for up to 1 year. If the Service Provider provides the information within 12 months after the end of the 14 days, the withdrawal period expires 14 days after the communication of the information.
7.2. The Consumer may exercise the right of withdrawal by an unequivocal statement or by using the template statement in Annex 2 of Government Decree 45/2014 (II.26.).
Either form is acceptable.
7.3. The withdrawal period expires 14 days after the day on which the Consumer (or a third party designated by the Consumer, other than the carrier) receives the product.
This is the standard calculation of the deadline.
7.4. The Consumer may also exercise the right of withdrawal between the day of conclusion of the contract and the day of receipt of the product.
Withdrawal is possible in that period as well.
7.5. The cost of returning the product must be borne by the consumer; the business has not undertaken to bear this cost.
Return shipping is the consumer’s responsibility.
7.6. In case of withdrawal, the Consumer bears no other costs besides the cost of returning the product.
No additional fees apply.
7.7. The Consumer is not entitled to withdraw in the case of non-prefabricated products made to the consumer’s instructions/request or clearly personalized products.
Such cases are excluded.
7.8. The consumer also may not exercise the right of withdrawal
a) for services after full performance if performance began with the consumer’s express prior consent and acknowledgment of loss of the right; b) for products/services whose price depends on financial market fluctuations beyond the business’s control; c) for perishable products or products with a short shelf life (foods!);
d) for sealed products which, for health protection or hygiene reasons, cannot be returned after opening; e) for products which, by their nature, are inseparably mixed with other products after delivery; f) for alcoholic beverages whose value depends on market fluctuations and delivery occurs after the 30th day; g) for urgent repair/maintenance where the business visits the consumer at the consumer’s express request; h) for sealed audio/video recordings and computer software if unsealed after delivery; i) for newspapers/periodicals (except subscriptions); j) for public auction contracts; k) for accommodation (except residential), transport, car rental, catering or leisure services with a specified performance date/period; l) for digital content not supplied on a tangible medium if performance began with the consumer’s express prior consent and acknowledgment of loss of the right.
7.9. After the product is returned / or the withdrawal statement is received, the Service Provider refunds the paid amount within 14 days, including the delivery fee.
Refund is made no later than 14 days from becoming aware of the withdrawal.
7.10. Refunds are made using the same payment method used for the original transaction unless the Consumer expressly agrees otherwise.
No additional costs are charged due to the chosen refund method.
7.11. The Consumer must return the goods without undue delay, but no later than 14 days from sending the notice of withdrawal to the Service Provider.
Return must be completed within the deadline.
7.12. In the case of written withdrawal, it is sufficient to send the withdrawal statement within 14 days.
Only the statement is needed within the period.
7.13. The Consumer meets the deadline if the goods are returned or handed over before the 14-day period expires.
Return is considered timely if dispatched before the deadline.
7.14. The consumer bears only the direct cost of returning the product, unless the business undertook to bear it.
Return costs are borne by the consumer.
7.15. The Service Provider is not obliged to reimburse additional costs resulting from choosing a delivery method other than the cheapest standard method offered.
Only standard costs are reimbursed as required.
7.16. The Service Provider may withhold the refund until it has received the goods or the Consumer has provided evidence of having returned them, whichever occurs first.
The earlier of the two is taken into account.
7.17. If the Consumer wishes to exercise the right of withdrawal, they may notify the Service Provider via one of the provided contact details in writing, by phone, or in person.
In the case of written notice by post, the posting date is considered; by phone, the time of the call. For postal notice, the Service Provider accepts recommended mail/parcel. The ordered product may be returned by post or via courier service.
7.18. The consumer is liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Only excessive use creates liability.
7.19. Government Decree 45/2014 (II.26.) on detailed rules of contracts between consumers and businesses is available here.
7.20. Directive 2011/83/EU of the European Parliament and of the Council is available here.
7.21. The Consumer may also contact the Service Provider with other complaints via the contact details provided in these Terms.
Complaints can be submitted via the listed channels.
7.22. The right of withdrawal applies only to Users who qualify as consumers under the Civil Code.
Only consumers are entitled.
7.23. The right of withdrawal does not apply to businesses, i.e., persons acting within their profession, independent occupation or business activity.
Businesses are excluded.
7.24. Procedure for exercising the right of withdrawal:
7.24.1. If the Consumer wishes to exercise the right of withdrawal, they must indicate their intention via the Service Provider’s contact details.
7.24.2. The Consumer exercises the right in time if they send the withdrawal statement before the 14th day after receiving the product.
In the case of written withdrawal, it is sufficient to send the withdrawal statement within 14 days. For postal notice, the posting date is considered; for notice by email or fax, the sending time of the email/fax is considered.
7.24.3. In case of withdrawal, the Consumer must return the ordered product to the Service Provider’s address without delay, but no later than 14 days from communicating the withdrawal statement. The deadline is met if the product is dispatched before the end of the 14 days (it does not have to arrive within 14 days). The consumer bears the costs of returning the goods due to withdrawal.
7.24.4. The Service Provider is not obliged to reimburse additional costs resulting from choosing a delivery method other than the cheapest standard method offered. The Consumer may also exercise the right of withdrawal between the date of conclusion and the date of receipt of the product.
7.24.5. In the case of purchase of multiple products, if delivery of the individual products takes place at different times, the customer may exercise the right of withdrawal within 14 days from receipt of the last delivered product, or in the case of a product consisting of multiple lots/pieces, from receipt of the last lot/piece.
8. Warranty / Guarantee Rights
Defective performance
The obligor performs defectively if, at the time of performance, the service does not meet the quality requirements set out in the contract or in law. The obligor does not perform defectively if the entitled party knew of the defect at the time the contract was concluded or should have known of it.
In contracts between a consumer and a business, any clause deviating from the provisions of this chapter on warranty of conformity and guarantee to the detriment of the consumer is void.
These warranty rights apply only to Users who qualify as consumers under the Civil Code.
User qualifying as a business: a person who acts within their profession, independent occupation or business activity.
Implied warranty (warranty of conformity)
8.1. In what cases may the User exercise implied warranty rights?
In the event of defective performance by the Service Provider, the User may enforce an implied warranty claim against the Service Provider under the rules of the Civil Code.
8.2. What rights does the User have under an implied warranty claim?
At the User’s choice, the following claims may be made: repair or replacement, unless it is impossible or would impose disproportionate additional costs on the business compared to another remedy. If repair/replacement is not requested or cannot be requested, the User may request a proportionate reduction in the price, may repair the defect at the business’s expense, or may have it repaired by someone else, or—ultimately—may withdraw from the contract. The User may switch from one chosen remedy to another, but the cost of switching is borne by the User unless it was justified or caused by the business.
8.3. Within what time limit can the User enforce implied warranty rights?
If the User qualifies as a consumer, they must notify the defect without delay after discovery, but no later than within two months of discovery. Please note that beyond the two-year limitation period from performance (1 year for businesses), warranty rights can no longer be enforced. In the case of food, warranty rights may be enforced within the best-before period.
8.4. Against whom can the User enforce an implied warranty claim?
The User may enforce the claim against the Service Provider.
8.5. What other conditions apply to enforcing implied warranty rights (if the User qualifies as a consumer)?
Within six months from performance, beyond notifying the defect, no other condition applies if the User proves that the product/service was provided by the business operating the website. After six months, the User must prove that the recognized defect already existed at the time of performance.
9. PROCEDURE IN CASE OF WARRANTY CLAIMS (FOR USERS QUALIFYING AS CONSUMERS)
(FOR USERS QUALIFYING AS CONSUMERS)
9.1. In a contract between a consumer and a business, the parties’ agreement may not deviate from the provisions of the decree to the detriment of the consumer.
Deviations to the detriment of the consumer are invalid.
9.2. The consumer must prove the conclusion of the contract (with an invoice or even just a receipt).
Proof may be made by invoice/receipt.
9.3. Costs related to fulfilling warranty obligations are borne by the Service Provider (Civil Code 6:166).
The business bears these costs.
9.4. The Service Provider must draw up a record of the warranty claim reported by the consumer.
A written record must be created.
9.5. A copy of the record must be made available to the consumer without delay in a verifiable manner.
The consumer must receive the copy.
9.6. If the Service Provider cannot state at the time of the report whether the claim can be fulfilled, it must notify the consumer within five working days (including reasons for rejection and the option of turning to the conciliation body) in a verifiable manner.
Notification must be given within 5 working days.
9.7. The Service Provider must keep the record for three years from its creation and present it to the supervisory authority upon request.
Retention period: 3 years.
9.8. The Service Provider should strive to complete repair or replacement within a maximum of fifteen days.
Target timeframe: 15 days.
10. MISCELLANEOUS PROVISIONS
10.1. The Service Provider may use subcontractors to fulfill its obligations.
It is fully liable for unlawful conduct of subcontractors as if it had committed the unlawful conduct itself.
10.2. If any part of these Terms becomes invalid, unlawful or unenforceable, it does not affect the validity, legality and enforceability of the remaining parts.
The remaining provisions remain in force.
10.3. If the Service Provider does not exercise a right under these Terms, such failure shall not be deemed a waiver.
Any waiver is valid only by explicit written statement. Not insisting on strict compliance once does not mean the Service Provider waives the right to insist on strict compliance later.
10.4. The Service Provider and the User will attempt to settle disputes amicably.
10.5. The parties record that the Service Provider’s website operates in Hungary and is maintained here.
Because the website can be visited from other countries, users expressly acknowledge that Hungarian law applies to the relationship between the User and the Service Provider. If the user is a consumer, disputes arising from this contract are within the exclusive jurisdiction of the court of the defendant’s (consumer’s) domestic place of residence pursuant to Section 26 (1) of the Code of Civil Procedure.
10.6. The Service Provider does not apply different general access conditions to access to products on the website based on the User’s nationality, place of residence or place of establishment.
No discrimination based on these factors.
10.7. Regarding accepted payment methods, the Service Provider does not apply different conditions for payment transactions based on such factors as nationality, residence, place of establishment, location of payment account, payment service provider, or place of issuance of the payment instrument within the EU.
No differential conditions apply for these reasons.
10.8. The Service Provider complies with Regulation (EU) 2018/302 on addressing unjustified geo-blocking and other forms of discrimination within the internal market, and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC.
Compliance is ensured with the above regulation.
11. COMPLAINT HANDLING PROCEDURE (FOR USERS QUALIFYING AS CONSUMERS)
11.1. Our store aims to fulfill all orders with proper quality and to the full satisfaction of the customer.
If the User still has any complaint related to the contract or its performance, they may communicate it by phone, email, or by letter.
11.2. The Service Provider examines oral complaints immediately and remedies them if necessary.
If the customer does not agree with how the complaint is handled, or if immediate investigation is not possible, the Service Provider draws up a record of the complaint and its position and provides a copy to the customer.
11.3. Written complaints are answered in writing within 30 days.
The Service Provider justifies any rejection. The record and a copy of the response are kept for five years and presented to authorities upon request.
11.4. Please note that if your complaint is rejected, you may initiate an authority procedure or a conciliation body procedure as follows:
Options are detailed below.
11.5. The Consumer may submit a complaint to the consumer protection authority:
Based on Sections 45/A (1)-(3) of the Consumer Protection Act and Government Decree 387/2016 (XII.2.) on the designation of the consumer protection authority, the county government office acts as the general consumer protection authority: http://www.kormanyhivatal.hu/hu/elerhetosegek
11.6. In case of a complaint, the Consumer may turn to a conciliation body; their contact details can be found here:
Bács-Kiskun County Conciliation Board Email: bmkik@bmkik.hu; Address: 6000 Kecskemét, Árpád krt. 4. Phone: (76) 501-525, (76) 501-500 Borsod-Abaúj-Zemplén County Conciliation Board Name: Mátyus Mariann Address: 3525 Miskolc, Szentpáli u. 1. Email: bkmkik@mail.datanet.hu; Phone: (46) 501-091, 501-870 Fax: (46) 501-099 Baranya County Conciliation Board Name: Dr. Tulipán Péter Address: 7625 Pécs, Majorossy Imre u. 36. Email: kalna.zsuzsa@bokik.hu; Mailing address: 7602 Pécs, Pf. 109. Phone: (72) 507-154 Budapest Conciliation Board Address: 1016 Budapest, Krisztina krt. 99. Name: Dr. Bodnár József Phone: (1) 488-2131 Email: bekelteto@pbkik.hu; Fax: (1) 488-2186 Békés County Conciliation Board Email: bekelteto.testulet@bkik.hu; Address: 5601 Békéscsaba, Penza ltp. 5. Phone: (66) 324-976, 446-354, 451-775 Csongrád County Conciliation Board Address: 6721 Szeged, Párizsi krt. 8-12. Phone: (62) 554-250/118 ext. Fax: (62) 426-149 Name: Dr. Bagdi László Fax: (66) 324-976
Name: Dékány László, Jerney Zoltán Name: Dr. Pongó Erik Email: bekelteto.testulet@csmkik.hu; Email: nkik@nkik.hu;
Fejér County Conciliation Board Address: 8000 Székesfehérvár, Hosszúsétatér 4-6. Phone: (22) 510-310 Fax: (22) 510-312 Name: Kirst László Email: fmkik@fmkik.hu; Pest County Conciliation Board Address: 1119 Budapest, Etele út 59-61. 2nd floor 240. Phone: (1)-269-0703 Fax: (1)-269-0703 Name: dr. Csanádi Károly Email: pmbekelteto@pmkik.hu Website: www.panaszrendezes.hu Győr-Moson-Sopron County Conciliation Board Address: 9021 Győr, Szent István út 10/a. Phone: (96) 520-202; 520-217 Fax: (96) 520-218 Name: Horváth László Email: bekeltetotestulet@gymskik.hu; Somogy County Conciliation Board Address: 7400 Kaposvár, Anna utca 6. Phone: (82) 501-000 Fax: (82) 501-046 Name: Dr. Novák Ferenc Email: skik@skik.hu;
Hajdú-Bihar County Conciliation Board Address: 4025 Debrecen, Petőfi tér 10. Phone: (52) 500-749 Fax: (52) 500-720 Name: Dr. Hajnal Zsolt Email: info@hbkik.hu; Szabolcs-Szatmár-Bereg County Conciliation Board Address: 4400 Nyíregyháza, Széchenyi u. 2. Phone: (42) 311-544, (42) 420-180 Fax: (42) 311-750 Name: Görömbeiné dr. Balmaz Katalin Email: bekelteto@szabkam.hu; Heves County Conciliation Board Address: 3300 Eger, Faiskola út 15. Mailing address: 3301 Eger, Pf. 440. Phone: (36) 416-660/105 ext. Fax: (36) 323-615 Name: Pintérné Dobó Tünde Email: tunde@hkik.hu; Tolna County Conciliation Board Address: 7100 Szekszárd, Arany J. u. 23-25. Phone: (74) 411-661 Fax: (74) 411-456 Name: Mátyás Tibor Email: kamara@tmkik.hu;
Jász-Nagykun-Szolnok County Conciliation Board Address: 5000 Szolnok, Verseghy park 8. Phone: (56) 510-610 Fax: (56) 370-005 Name: Dr. Lajkóné dr. Vígh Judit Email: kamara@jnszmkik.hu; Vas County Conciliation Board Address: 9700 Szombathely, Honvéd tér 2. Phone: (94) 312-356 Fax: (94) 316-936 Name: Dr. Kövesdi Zoltán Email: pergel.bea@vmkik.hu Veszprém County Conciliation Board Address: 8200 Veszprém, Budapest u. 3. Phone: (88) 429-008 Fax: (88) 412-150 Name: Dr. Óvári László Email: vkik@veszpremikamara.hu Komárom-Esztergom County Conciliation Board Address: 2800 Tatabánya, Fő tér 36. Phone: (34) 513-010 Fax: (34) 316-259 Name: Dr. Rozsnyói György Email: kemkik@kemkik.hu; Zala County Conciliation Board Address: 8900 Zalaegerszeg, Petőfi utca 24. Phone: (92) 550-513 Fax: (92) 550-525 Name: dr. Koczka Csaba Email: zmbekelteto@zmkik.hu Nógrád County Conciliation Board Address: 3100 Salgótarján, Alkotmány út 9/a Phone: (32) 520-860 Fax: (32) 520-862
11.7. The conciliation body is competent to settle consumer disputes out of court.
Its task is to attempt to reach an agreement between the parties; if unsuccessful, it makes a decision to ensure simple, fast, efficient and cost-effective enforcement of consumer rights. The conciliation body may also provide advice on consumer rights and obligations upon request of the consumer or the Service Provider.
11.8. In cross-border consumer disputes related to online sales or online service contracts, only the conciliation body operating alongside the Budapest Chamber of Commerce and Industry is competent.
Competence is limited as described.
11.9. In the event of a complaint, the Consumer may use the EU online dispute resolution platform.
Using the platform requires a simple registration in the European Commission’s system (click here). After registering, the consumer can submit their complaint via the online website: http://ec.europa.eu/odr
11.10. The Service Provider has a duty to cooperate in the conciliation procedure.
It must send its response to the conciliation body and ensure the participation of a person authorized to conclude a settlement at the hearing. If the business’s registered office or place of business is not in the county of the chamber operating the territorially competent conciliation body, the duty to cooperate extends to offering the possibility of a written settlement in accordance with the consumer’s request.
11.11. If the consumer does not turn to a conciliation body or the procedure is unsuccessful, the consumer may bring the dispute before a court.
The lawsuit must be initiated by a statement of claim, which must include: the court; names, addresses and procedural status of the parties and their representatives; the right to be enforced with facts and evidence; data establishing jurisdiction and venue; and a specific request for the court’s decision. The claim must be accompanied by the document (or its copy) referenced as evidence.
12. COPYRIGHT
12.1. Since Restaurant.bagoly-fogado.hu qualifies as a copyrighted work, it is prohibited to download (reproduce), re-communicate to the public, use otherwise, electronically store, process or sell the content displayed on the website without the Service Provider’s written consent.
Unauthorized use is prohibited.
12.2. Any material from the Restaurant.bagoly-fogado.hu website and its database may be used—even with written consent—only with a reference to the given website.
Source attribution is required.
12.3. The Service Provider reserves all rights to all elements of its services, its domain names, derived domain names and its online advertising surfaces.
All rights are reserved.
12.4. It is prohibited to adapt or reverse-engineer the content or parts of the Restaurant.bagoly-fogado.hu website; to create user IDs and passwords unfairly; or to use any application that can modify or index the website or any part thereof.
Such actions are forbidden.
12.5. The name Restaurant.bagoly-fogado.hu is protected by copyright; its use—except for reference—is possible only with the Service Provider’s written consent.
Permission is required.
12.6. The User acknowledges that in case of unauthorized use, the Service Provider is entitled to a contractual penalty.
The penalty is HUF 60,000 gross per image and HUF 20,000 gross per word. The User acknowledges that this penalty is not excessive and browses the site with this knowledge. In case of copyright infringement, the Service Provider uses a notarial fact certification, the cost of which is charged to the infringing user.
13. DATA PROTECTION
The website’s data protection notice is available at: https://www.bagoly-fogado.hu/adatvedelem
Gyömrő, 22 May 2020.
