General terms and conditions

General Terms and Conditions

The contract concluded on the basis of this document is not filed (not accessible afterwards), is concluded in electronic form only, is not a written contract, is written in Hungarian, does not refer to a code of conduct. If you have any questions about the operation of the website, ordering and delivery process, please contact us at the contact details provided.

The scope of these Terms and Conditions covers the legal relations on the Service Provider’s website(https://restaurant.bagoly-fogado.hu/) and mobile application, as well as on its subdomains. These GTC are permanently available on the following website: https://restaurant.bagoly-fogado.hu/aszf and can be downloaded and printed at any time from the following link: https://restaurant.bagoly-fogado.hu/wp-content/uploads/2020/05/ÁSZF-Restaurant.bagoly-fogado.hu-200522.pdf

  1. Service provider details:

The name of the service provider is Csillag Kft.

The headquarters of the service provider (and the place of complaint handling): 2230 Gyömrő, Munkás u 18.

The contact details of the service provider and the e-mail address regularly used for contacting customers: bagoly@bagoly.hu

Company registration number: 13-09-060423

VAT number: 10260872-2-13

Name of the registering authority: Budapest Környéki Törvényszék

Phone number: +36 70 330-1086

Language of the contract: Hungarian

Name, address and e-mail address of the hosting provider:

MAXER Hosting Kft

Phone: +3612579913

Email: info@maxer.hu

  1. Basic provisions:
  • Hungarian law shall apply to all matters not regulated in these Rules and to the interpretation of these Rules, in particular with regard to the Hungarian Civil Code of 2013. V of 2001 (the “Civil Code”) and Act No. CVIII. (Elker. tv.), and the detailed rules of contracts between consumers and businesses (45/2014. (II. 26.) Korm. the relevant provisions of the Regulation. The binding provisions of the applicable law shall apply to the parties without any specific clause.
  • The present Rules shall enter into force on. 22 May. and shall remain in force until revoked. The Service Provider is entitled to unilaterally amend the Rules (circumstances giving rise to amendment: changes in transport costs, changes in legislation, business interests, changes in the company). The amendments will be published by the Service Provider on the website 5 (five) days before they enter into force, during which period the User has the right to withdraw from or terminate the contract. By using the website, users agree that all rules relating to their use of the website automatically apply to them.
  • The Service Provider reserves all rights with respect to the website, any part thereof and the content displayed thereon, as well as the distribution of the website. You may not download, electronically store, process or sell the content of the website or any part thereof without the written consent of the Service Provider.
  1. Registration/purchase
  • The User is required to provide his/her real data during the purchase/registration process. In the event of false data provided during the purchase/registration or data that can be linked to another person, the resulting electronic contract is null and void. The Service Provider excludes its liability if the User uses its services on behalf of another person, using the data of another person.
  • The Service Provider shall not be liable for any delivery delays or other problems or errors caused by incorrect and/or inaccurate data provided by the User.
  • The Service Provider shall not be liable for any damages resulting from the User forgetting his password or if it becomes available to unauthorized persons for any reason beyond the control of the Service Provider.
  1. Products and services available for purchase
  • The prices shown for the products are in HUF, include VAT as required by law, but do not include the cost of delivery to your door. No extra packaging costs will be charged.
  • On the website, the Service Provider shall provide detailed information on the name and description of the product, and shall display a photo of the product. The images shown on the product data sheets may differ from the real ones and are for illustration purposes only.
  • If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration.
  • If the Service Provider, despite all due care, displays an incorrect price on the Webshop, in particular a clearly incorrect price, e.g. a “0” Ft or “1” Ft price that differs significantly from the commonly known, generally accepted or estimated price of the product, or a “0” Ft price due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer to deliver the product at the correct price, in the knowledge of which the Customer may withdraw from the purchase. A significant deviation is defined as a deviation of at least 50% from the market value of a given product or service, whether positive or negative, in accordance with domestic case law. However, we would like to inform consumers that the law does not define the concept of conspicuous disproportion in value (Civil Code § 6:98).
  • In the case of a mispricing to the extent described in section 4.4, there is a striking discrepancy between the true price of the product and the advertised price, which should be immediately apparent to the average consumer. The Civil Code 2013. According to Act V of 2007 (Civil Code), a contract is concluded by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. if there is no mutual and unanimous declaration of the parties’ will, there is no valid contract, which would give rise to rights and obligations. On this basis, an order confirmed at an incorrect/incorrect price will be considered as a void contract.
  1. How to order
  • After registration, the user logs in to the website and/or can start shopping without registration.
  • User adds the product(s) to the shopping cart.
  • Click on the “delete – X” icon to delete the contents of your shopping cart.
  • The user enters the delivery address, the recipient of the order and the delivery/payment method, which are of the following types:
  • Payment methods:

Personal receipt: in cash at the Service Provider’s premises or at any other place designated by the Service Provider: if the User chooses to pay for the goods at the time of receipt, the User shall pay the purchase price of the goods in cash or by credit card at the Service Provider’s premises or at any other place designated by the Service Provider. Cash payment is only possible in Hungarian Forint (HUF).

Payment on delivery: if the ordered product is delivered by courier service, the User has the option to pay the total amount of the order to the courier in cash.

Online payment by credit card: the User has the possibility to pay the total amount of the order online, by credit card or SZÉP card, through the secure payment system of the financial service providers (OTP) used by the Service Provider.

Payment with PayPal.

How to buy with Paypal:

The transaction details are displayed on the left side of the page and on the right side

two options:

  1. a) If you are registered with PayPal, after entering a valid ID and password, you will see the partial details of the pre-set bank card and the amount to be paid. If you have more than one card registered, you will need to select the card you wish to pay with, then click on Pay Now to make the payment and you will be returned shortly.

on the side of the shop.

  1. b) If you do not have a PayPal registration, it is possible to settle the amount after filling in a form with a Guest PayPal account without having to register with PayPal. The form asks for the following information (most of which is mandatory):

Country Country

Card number Card number Bank card number

Payment Types Payment type

Expiration date Expiry date – the expiry date of the bank card

hh/éé in order of

CSC CSC code on the back of the card

three-digit security code (above the signature field on the right);

First name First name

Last name Last name

Address line 1 Address1

Address line 2 (optional) Address2 (optional)

City City

State/Province/Region County

Postal code Postal code

Telephone Number – Please provide a real telephone number where your bank can reach you if necessary. Enter the country code and area code

Email address The email address you enter here will receive a confirmation of your payment Once you have filled in all the fields, press the “Review and Continue” button at the bottom of the page. Here you can double-check your details, the amount to be paid and the order.

If everything is in order, approve the transaction. Within moments, you will receive an e-mail notification of the successful transaction, at the same time the Service Provider will receive the notification of the successful payment and will start processing the order.

  • Delivery cost:

The shipping cost for orders below 4000 HUF is 400 HUF gross, above that it is free of charge. Delivery is only possible within the city of Gyömrő.

  • If there is an error or omission in the products or prices on the website, we reserve the right to correct it. In such a case, we will inform the customer of the new data immediately after the error has been detected or modified. The User may then confirm the order once more or withdraw from the contract.
  • The total amount payable includes all costs based on the order summary and confirmation letter.
  • The receipt is included in the package.
  • The User is obliged to inspect the food parcel before the courier upon delivery and, in case of any damage to the products or packaging, to request a report to be made, and in case of damage, not to accept the parcel. The Service Provider does not accept any subsequent complaints without a record!
  • After entering the data, the User can click on the “order” button to send his order, but before that he can check the data once again, or send a comment with his order, or send us an e-mail with any other request related to the order.
  • By placing an order, the User acknowledges that a payment obligation arises.
  • Correction of data entry errors: in any case, before completing the order process, the User can go back to the previous phase and correct the data entered. In detail: you can view the contents of your shopping cart during the order process. If the User wishes to delete products in the shopping cart, he/she clicks on the “X” “delete” button. During the ordering process, the User has the possibility to correct/delete the entered data.
  • User will receive an e-mail confirmation after sending the order. If this confirmation is not received by the User within a reasonable period of time, depending on the nature of the service, but not later than 48 hours from the date of sending the User’s order, the User shall be released from the obligation to make an offer or to enter into a contract. The order and its confirmation shall be deemed to have been received by the Service Provider or the User at the time when it is made available to the latter. The Service Provider excludes its liability for confirmation if the confirmation is not received in time because the User has entered the wrong e-mail address during registration or because the storage space of the account is full and cannot receive messages.
  1. Order processing and fulfilment
  • Orders are processed during opening hours. It is also possible to place an order outside the times indicated for processing the order, if it is placed after the end of working hours, it will be processed the following day. The Service Provider’s customer service will always confirm electronically when it can fulfil your order.
  • The overall completion time is 60 minutes.
  • On the basis of the sales contract, the Service Provider is obliged to transfer the ownership of the item, the User is obliged to pay the purchase price and take delivery of the item.
  • If the seller is an undertaking and the buyer is a consumer and the seller undertakes to deliver the goods to the buyer, the risk of loss or damage passes to the buyer when the buyer or a third party designated by the buyer takes possession of the goods. The risk of loss or damage passes to the buyer at the time of delivery to the carrier, if the carrier is hired by the buyer, provided that the carrier was not recommended by the seller.
  • If the seller is a business and the buyer is a consumer, unless otherwise agreed by the parties, the seller (in these GTC: Service Provider) shall provide the goods to the buyer (User) without delay after the conclusion of the contract, but no later than within thirty days.
  • In the event of delay by the Service Provider, the User is entitled to set a grace period. If the seller does not perform within the grace period, the buyer has the right to withdraw from the contract.
  • The User may withdraw from the contract without notice if.
  1. a) the Service Provider has refused to perform the contract; or
  2. (b) the contract should have been performed at the time agreed by the parties or by reason of the recognisable purpose of the service and not at any other time.
  • If the Service Provider fails to fulfil its contractual obligation because the product specified in the contract is not available, it shall immediately inform the User thereof and immediately refund the amount paid by the User.
  1. Right of withdrawal
  • Directive 2011/83/EU of the European Parliament and of the Council and Regulation (EU) No 45/2014 of the European Parliament and of the Council of 20 December 2014 on detailed rules for business-to-consumer contracts. (II.26.) Korm. regulation, the Consumer may withdraw from the contract within 14 days of receipt of the ordered product without giving any reason, and return the ordered product. In the absence of this information, the Consumer has the right to exercise his right of withdrawal until 1 year has elapsed. If the Service Provider gives the information after the expiry of 14 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the period for withdrawal is 14 days from the date of the communication of this information.
  • The Consumer may exercise the right of withdrawal by making a clear statement to that effect or by using the withdrawal form 45/2014. (II.26.) Korm. Regulation 2. by means of the model declaration set out in the Annex to this Regulation.
  • The period for exercising the right of withdrawal expires 14 days after the date on which the Consumer or a third party other than the carrier and indicated by the Consumer takes delivery of the goods.
  • The consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
  • The cost of returning the product must be borne by the consumer, and the company has not undertaken to bear this cost.
  • In case of exercising the right of withdrawal, the Consumer shall not be charged any costs other than the cost of returning the product.
  • The right of withdrawal does not apply to a consumer in the case of a product which is not prefabricated, which has been manufactured on the basis of instructions or at the express request of the consumer, or which is clearly personalised for the consumer.
  • The consumer may also not exercise the right of withdrawal
  1. in the case of a contract for the provision of a service, after the service has been wholly performed, if the undertaking has begun performance with the consumer’s express prior consent and the consumer has acknowledged that he will lose his right of withdrawal after the service has been wholly performed;
  2. for a product or service whose price or charge is subject to fluctuations in the financial market which are beyond the control of the undertaking and which may occur during the period during which the right of withdrawal may be exercised;
  3. perishable or short-lived products (food!);
  4. for sealed products that cannot be returned after opening after delivery for health or hygiene reasons;
  5. in respect of a product which, by its nature, is inseparably mixed with other products after the transfer;
  6. an alcoholic beverage the real value of which is dependent on market fluctuations in a way beyond the undertaking’s control and the price of which was agreed between the parties at the time of the conclusion of the sales contract, but the contract is not performed until 30 days after the conclusion of the contract;
  7. in the case of a contract for the provision of services where the business visits the consumer at the express request of the consumer to carry out urgent repair or maintenance work;
  8. the sale of a copy of a sound or video recording or computer software in sealed packaging, if the consumer has opened the packaging after delivery;
  9. for newspapers, periodicals and periodicals, with the exception of subscription contracts;
  10. for contracts concluded by public auction;
  11. for contracts for the provision of accommodation, transport, car rental, catering or leisure activities, with the exception of housing services, if a deadline or period for performance has been set in the contract;
  12. in respect of digital content provided on a non-tangible medium, where the undertaking has begun performance with the consumer’s express prior consent and the consumer has, at the same time as giving that consent, acknowledged that he or she will lose the right of withdrawal once performance has begun.
  • The Service Provider shall refund the amount paid, including the delivery charges, to the Consumer immediately upon receipt of the product/notification of withdrawal in accordance with the above legislation, but no later than 14 days after the date of its knowledge of the withdrawal.
  • The refund will be made using the same payment method as the original transaction, unless the Consumer explicitly agrees to a different payment method; no additional costs will be charged to the Consumer as a result of using this refund method.
  • The Consumer must return the goods or deliver them to the Service Provider’s address without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal from the contract to the Service Provider.
  • In the case of a written withdrawal, it is sufficient for the consumer to send the withdrawal notice within 14 days.
  • The consumer complies with the time limit if he returns or hands over the product(s) before the 14-day period has expired. The return is deemed to have been completed on time if the consumer sends the product before the deadline.
  • The consumer bears only the direct cost of returning the product, unless the business has agreed to bear this cost.
  • The Service Provider is not obliged to compensate the Consumer for the additional costs resulting from the choice of a mode of transport other than the cheapest usual mode of transport offered by the Service Provider.
  • The refund may be withheld by the Supplier until the goods(s) have been returned or the Consumer has provided proof that they have been returned, whichever is the earlier.
  • If the Consumer wishes to exercise his/her right of withdrawal, he/she may do so in writing (using the enclosed form), by telephone or in person at one of the Service Provider’s contact details. If you notify us in writing by post, we will take into account the date of posting, and if you notify us by telephone, we will take into account the date of your telephone call. In the case of indications by post, the Service Provider accepts indications as registered mail, parcels. You may return the ordered product to the Service Provider by post or courier.
  • The consumer is liable only for depreciation resulting from use beyond that necessary to establish the nature, characteristics and functioning of the product.
  • The detailed rules of contracts between consumers and businesses are set out in Decree 45/2014. (II.26.) Korm. regulation is available here.
  • Directive 2011/83/EU of the European Parliament and of the Council is available here.
  • The Consumer may also contact the Service Provider with any other complaints using the contact details provided in these Rules.
  • The right of withdrawal is only available to Users who are consumers within the meaning of the Civil Code.
  • The right of withdrawal does not apply to a business, i.e. a person acting in the course of his or her profession, self-employed occupation or business activity.
  • The procedure for exercising the right of withdrawal:
  • If the Consumer wishes to exercise the right of withdrawal, he/she must notify the Service Provider of his/her intention to withdraw by contacting the Service Provider.
  • The consumer may exercise his right of withdrawal within the time limit, provided that 14. day before the end of the withdrawal period. If you withdraw in writing, you only need to send the withdrawal notice within 14 days. In the case of notification by post, the date of posting will be taken into account, in the case of notification by email or fax, the date of sending the email or fax will be taken into account.
  • In case of withdrawal, the Consumer is obliged to return the ordered product to the Service Provider’s address without delay, but no later than 14 days from the date of the notification of withdrawal. The deadline is considered met if you send the product before the 14-day deadline (i.e. it does not have to arrive within 14 days). The customer shall bear the costs incurred for the return of the goods due to the exercise of the right of withdrawal.
  • However, the Service Provider is not obliged to reimburse the Consumer for any additional costs resulting from the choice of a mode of transport other than the cheapest usual mode of transport offered by the Service Provider. The Consumer may also exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.
  • In the case of a sale of several products, if each product is delivered at a different time, the buyer may exercise the right of withdrawal within 14 days of the last product delivered or, in the case of a product consisting of several lots or items, of the last lot or item delivered.
  1. Warranty

Incorrect performance

The debtor is in default if the service does not meet the quality requirements laid down in the contract or by law at the time of performance. The obligor is not in default if the person entitled knew of the defect at the time of the conclusion of the contract or should have known of the defect at the time of the conclusion of the contract.

Any term in a contract between a consumer and a business which derogates from the provisions of this Chapter relating to guarantees and warranties to the detriment of the consumer shall be void.

Only Users who are consumers within the meaning of the Civil Code are entitled to more warranty rights.

Business User: a person acting in the course of his/her profession, self-employment or business.

Accessories warranty

  • In which cases can the User exercise the right to a warranty?

In the event of defective performance by the Service Provider, the User may assert a claim for warranty against the Service Provider in accordance with the rules of the Civil Code.

  • What are the User’s rights under a warranty claim?

The User may, at his/her option, make the following warranty claims: request repair or replacement, unless the fulfilment of the claim chosen by the User is impossible or would involve disproportionate additional costs for the company compared to the fulfilment of his/her other claim. If the repair or replacement was not requested or could not be requested, the User may request a proportionate reduction of the consideration or may have the defect repaired or replaced by another party at the expense of the company or, in the last resort, may withdraw from the contract. The User may transfer from one warranty right to another, but the cost of such transfer shall be borne by the User, unless it was justified or the company gave a reason for it.

  • What is the time limit for the User to claim under the warranty?

The User (if he/she is a consumer) must report the fault immediately after its discovery, but not later than two months after the discovery of the fault. Please note, however, that you cannot claim any rights under the statute of limitations beyond two years (or one year in the case of a business) from the date of performance of the contract. In the case of food, warranty rights can be enforced within the quality retention period.

  • Who can you claim against?

The User may assert a warranty claim against the Service Provider.

  • What are the other conditions for exercising your rights under the warranty (if you are a consumer)?

Within six months from the date of performance, the User shall not be entitled to claim for any additional warranty other than the notification of the defect if the User proves that the product or service was provided by the company operating the website. However, after six months from the date of performance, the User shall prove that the defect detected by the User existed at the time of performance.

  1. Procedure in the event of a warranty claim (for users who are consumers)
  • In a contract between a consumer and a business, the agreement of the parties may not derogate from the provisions of the Regulation to the detriment of the consumer.
  • The onus is on the consumer to prove that the contract has been concluded (with an invoice or even just a receipt).
  • The costs related to the fulfilment of the warranty obligation shall be borne by the Service Provider (Civil Code, § 6:166).
  • The Service Provider is obliged to keep a record of the consumer’s warranty claim notified to him.
  • A copy of the report shall be made available to the consumer without delay in a verifiable manner.
  • If the Service Provider is unable to declare the enforceability of the consumer’s warranty claim at the time of its notification, it shall notify the consumer of its position within five working days in a verifiable manner, including the reasons for the rejection of the claim and the possibility of recourse to the conciliation body.
  • The Service Provider shall keep the minutes for three years from the date of their recording and shall produce them at the request of the supervisory authority.
  • The Service Provider must endeavour to carry out the repair or replacement within a maximum of fifteen days.
  1. Mixed Provisions
  • The Service Provider may use an intermediary to fulfil its obligations. You are fully liable for its unlawful conduct, as if you had committed the unlawful conduct yourself.
  • If any part of these Terms and Conditions becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts shall not be affected.
  • If the Service Provider fails to exercise a right under the Rules, the failure to exercise that right shall not be deemed a waiver of that right. Any waiver of any right is valid only upon express written declaration to that effect. The fact that the Service Provider does not strictly adhere to a material term or condition of the Rules on one occasion does not mean that it waives its right to insist on strict adherence to that term or condition in the future.
  • The Service Provider and the User shall try to settle their disputes amicably.
  • The Parties acknowledge that the Service Provider’s website operates and is maintained in Hungary. As the Site can be visited from other countries, users expressly acknowledge that the governing law in the relationship between the user and the Service Provider is Hungarian law. If the user is a consumer, the provisions of Pp. 26. § Pursuant to paragraph (1) of this Article, the court of the defendant’s (consumer’s) domicile shall have exclusive jurisdiction over the consumer in disputes arising out of this contract.
  • The Service Provider does not apply different general terms and conditions of access to the products on the website for reasons related to the User’s nationality, place of residence or domicile.
  • The Service Provider shall not apply different conditions to the payment transaction for the payment methods accepted by it for reasons related to the nationality, residence or place of establishment of the User, the place of holding of the payment account, the place of establishment of the payment service provider or the place of issue of the cash substitute payment instrument within the Union.
  • The service provider complies with REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 20 December 2018 on combating unjustified territorial restrictions of content and other forms of discrimination based on the nationality, residence or domicile of the customer within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC.
  1. Complaints handling policy (for users who are consumers)
  • Our store aims to fulfil all orders with the right quality and to the full satisfaction of the customer. If the User still has a complaint about the contract or its performance, he/she may communicate it by telephone, e-mail or letter.
  • The Service Provider will investigate the oral complaint immediately and remedy it as necessary. If the customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take a record of the complaint and its position on the complaint and shall provide a copy of the record to the customer.
  • The Service will respond to the written complaint in writing within 30 days. It shall state the reasons for its rejection of the complaint. The Service Provider shall keep a record of the complaint and a copy of the reply for five years and shall present it to the supervisory authorities upon request.
  • You are informed that, if your complaint is rejected, you can take your complaint to a public authority or a conciliation body, as follows:
  • The Consumer may lodge a complaint with the consumer protection authority:

The Fgytv. 45/A. § (1)-(3), and the Consumer Protection Authority Designation Act No 387/2016. (XII. 2.) Korm. the Government Office acts as the general consumer protection authority under the Regulation: http://www.kormanyhivatal.hu/hu/elerhetosegek

  • In case of a complaint, the Consumer has the possibility to contact a conciliation body, the contact details of which can be found here:

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Phone number: (76) 501-525, (76) 501-500

Fax number: (76) 501-538

Name: Mariann Mátyus

E-mail address: bkmkik@mail.datanet.hu;

Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy Imre u. 36.

Address for correspondence: 7602 Pécs, Pf. 109.

Phone number: (72) 507-154

Fax number: (72) 507-152

Name: Dr. József Bodnár

E-mail address: bekelteto@pbkik.hu;

Békés County Conciliation Board

Address: 5601 Békéscsaba, Penza ltp. 5.

Phone numbers (66) 324-976, 446-354, 451-775

Fax number: (66) 324-976

Name: Dr. László Bagdi

E-mail address: bmkik@bmkik.hu;

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Phone number: (46) 501-091, 501-870

Fax number: (46) 501-099

Name: Dr. Péter Tulipán

E-mail address: kalna.zsuzsa@bokik.hu;

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99.

Phone number: (1) 488-2131

Fax number: (1) 488-2186

Name: Dr. György Baranovszky

E-mail address: bekelteto.testulet@bkik.hu;

Csongrád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Phone number: (62) 554-250/118 ext.

Fax number: (62) 426-149

Name: László Dékány, Zoltán Jerney

E-mail address: bekelteto.testulet@csmkik.hu;

Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.

Phone number: (22) 510-310

Fax number: (22) 510-312

Name: László Kirst

E-mail address: fmkik@fmkik.hu;

Győr-Moson-Sopron County Conciliation Board

Address: 9021 Győr, Szent István út 10/a.

Phone number: (96) 520-202; 520-217

Fax number: (96) 520-218

Name: László Horváth

E-mail address: bekeltetotestulet@gymskik.hu;

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen, Petőfi tér 10.

Phone number: (52) 500-749

Fax number: (52) 500-720

Name: Dr. Zsolt Hajnal

E-mail address: info@hbkik.hu;

Heves County Conciliation Board

Address: 3300 Eger, Faiskola út 15.

Mailing address: 3301 Eger, Pf. 440.

Phone number: (36) 416-660/105 ext.

Fax number: (36) 323-615

Name: Mrs Pintér Mrs Dobó Tünde

E-mail address: tunde@hkik.hu;

Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8.

Phone number: (56) 510-610

Fax number: (56) 370-005

Name: Dr. Dr. Judit Lajkóné Vígh

E-mail address: kamara@jnszmkik.hu;

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 36.

Phone number: (34) 513-010

Fax number: (34) 316-259

Name: Dr. György Rozsnyói

E-mail address: kemkik@kemkik.hu;

Nógrád County Conciliation Board

Address: 3100 Salgótarján, Alkotmány út 9/a

Phone number: (32) 520-860

Fax number: (32) 520-862

Name: Dr. Erik Pongó

E-mail address: nkik@nkik.hu;

Pest County Conciliation Board

Address: 1119 Budapest, Etele út 59-61. 2. em. 240.

Phone number: (1)-269-0703

Fax number: (1)-269-0703

Name: dr. Károly Csanádi

E-mail address: pmbekelteto@pmkik.hu

Website address: www.panaszrendezes.hu

Somogy County Conciliation Board

Address: 7400 Kaposvár, Anna utca 6.

Phone number: (82) 501-000

Fax number: (82) 501-046

Name: Dr. Ferenc Novák

E-mail address: skik@skik.hu;

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Phone numbers (42) 311-544, (42) 420-180

Fax number: (42) 311-750

Name: Katalin Görömbeiné Dr. Balmaz

E-mail address: bekelteto@szabkam.hu;

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25.

Phone number: (74) 411-661

Fax number: (74) 411-456

Name: Tibor Mátyás

E-mail address: kamara@tmkik.hu;

Vas County Conciliation Board

Address: 9700 Szombathely, Honvéd tér 2.

Phone number: (94) 312-356

Fax number: (94) 316-936

Name: Dr. Zoltán Kövesdi

E-mail address: pergel.bea@vmkik.hu

Veszprém County Conciliation Board

Address: 8200 Veszprém, Budapest u. 3.

Phone number: (88) 429-008

Fax number: (88) 412-150

Name: Dr. László Óvári

E-mail address: vkik@veszpremikamara.hu

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi utca 24.

Phone number: (92) 550-513

Fax number: (92) 550-525

Name: dr. Csaba Koczka

E-mail address: zmbekelteto@zmkik.hu

  • The conciliation body is responsible for settling consumer disputes out of court. The role of the conciliation body is to attempt to reach an agreement between the parties to resolve the consumer dispute and, if this is not successful, to rule on the case in order to ensure the simple, quick, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or the Service Provider, the conciliation body shall advise on the rights and obligations of the consumer.
  • In the case of cross-border consumer disputes related to online sales or online service contracts, only the conciliation body attached to the Budapest Chamber of Commerce and Industry is competent to handle the procedure.
  • The Consumer may use the EU online dispute resolution platform in case of a complaint. Using the platform requires a simple registration on the European Commission system by clicking here. After logging in, consumers can then submit their complaints via the online website at http://ec.europa.eu/odr
  • The service provider has a duty to cooperate in the conciliation procedure. As part of this, it must send its reply to the conciliation body and ensure the participation of a person authorised to negotiate a settlement at the hearing. If the seat or establishment of the business is not registered in the county of the chamber operating the territorially competent conciliation body, the business’s obligation to cooperate extends to offering the consumer the possibility of a written settlement in accordance with his or her request.
  • If the consumer does not go to a conciliation body or if the procedure has not been successful, the consumer has the right to go to court to have the dispute resolved. The action must be brought by means of a statement of claim containing the following information:
  • the competent court;
  • the names of the parties and their representatives, their place of residence and their status in the proceedings;
  • the right asserted, stating the facts on which it is based and the evidence in support of those facts;
  • the data from which the jurisdiction and competence of the court can be established;
  • a request for a definitive ruling from the court .

The application must be accompanied by the document or a copy of the document, the contents of which are relied on as evidence.

  1. Copyrights
  • Since Restaurant.owoly-fogado.hu as a website is a copyright work, it is prohibited to download (reproduce), retransmit to the public, use in any other way, store electronically, process and sell the contents of Restaurant.owoly-fogado.hu or any part of it without the written consent of the Service Provider.
  • Any material from the Restaurant.owoly-fogado.hu website and its database may be reproduced with written consent only by linking to the website.
  • The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them and its Internet advertising space.
  • It is prohibited to adapt or decrypt the content of the Restaurant.bagoly-fogado.hu website or any part of it; to create user IDs and passwords in an unfair manner; to use any application that allows you to modify or index the Restaurant.bagoly-fogado.hu website or any part of it.
  • The name Restaurant.owoly-fogado.hu is protected by copyright, and its use, except for the reference, is possible only with the written consent of the Service Provider.
  • The User acknowledges that the Service Provider shall be entitled to a penalty in the event of unauthorized use. The penalty is HUF 000 gross per image and HUF 20.000 gross per word. The User acknowledges that this penalty is not excessive and browses the Site with this in mind. In the event of copyright infringement, the Service Provider will apply for a notarial certification of facts, the amount of which will also be charged to the infringing user.
  1. Data protection

The privacy policy of this website is available at: https://www.bagoly-fogado.hu/adatvedelem

Gyömrő, 2020. 22 May.