Reservation: All hotel bookings must be confirmed in writing, to which our hotel also sends a written confirmation.
A 50% advance payment of the invoice is a prerequisite for booking a room. The confirmation will take effect if the requested deposit or credit card guarantee has been received by the date specified in the confirmation.
In case of booking a package, 100% of the price of the package must be paid after the date agreed with the Recipient
From 2:00 pm
Until 11:00 AM
All individual bookings can be canceled free of charge until 8:00 local time the day before your arrival. Late check-in or no-show: daily rate for all rooms booked. Cancellation policies vary according to the length of stay and the care you choose.
Group bookings can be canceled within 14 days of booking. We will not be able to refund the amount in the subsequent period.
Event cancellation policy
Free cancellation deadline 7 business days prior to the event.
We are unable to accept any changes to the number of meals 24 hours prior to the start of the event;
The customer can only cancel any order in writing.
If the customer cancels the order for the event after the deadline, the customer undertakes to pay the penalty as follows:
Package cancellation policy
In case of booking a package the package cannot be canceled, it can be moved to another time within 6 months from the reservation. Please indicate your request for change 7 days before arrival.
Other informative information:
In the case of an unexpected event (strike, traffic disruption or other emergency), if the event becomes impossible to hold, this Agreement may be terminated in writing by either party without any legal consequences.
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